Support

We're easy to reach

Message us from Help & support in your account — a real person in Dallas answers, usually the same business day.

How long does shipping take?

Your customer gets it in days, not weeks. Shipments are delivered to your customers within 5–7 business days, blind shipped from our Dallas, Texas warehouse. Tracking is emailed to your shopper for web orders, or written back to your Shopify order automatically.

What does an order cost me?

The wholesale cost of the items plus $7.95 shipping and $1.99 for each additional item. No minimums, no cut of your sales.

Can I approve each charge instead of auto-charging?

Yes. Turn off automatic charging in Settings and every order waits on the Orders page with an Approve & charge button.

Why is an order on hold?

Either there is no card on file or the card was declined. Save a working card in Settings and held orders are charged and shipped right away.

Do imported products stay in stock?

Stock syncs from our warehouse every hour and we hold back a safety buffer per size, so your store won't oversell.

Something arrived damaged or wrong.

Report it in the Returns tab of your account within 2 days of delivery — pick the order, add photos, and our team reviews it and makes it right.

How do I delete my data?

Uninstall the app to revoke access immediately, or message us from Help & support in your account to have your data exported or deleted.